Terms of Service
General Information:
Trollbeads
Phone: 1 (855) 380-8764
Email: hello@trollbeads.com.au
When shopping, you can edit your cart at any time by clicking on the shopping bag icon in the top right corner of the website. You can add a comment to your order in the cart. Then click 'Check out' and you will now have to fill in your information. Here you can also add a discount code if needed. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Please review your order before confirming your purchase.
Next, you will receive an order confirmation by email, which is an electronic receipt of your purchase. You will also receive emails along the way with shipping and delivery updates.
We are happy to provide additional assistance to help you with issues placing your order or locating specific items, or any special requests. Please contact our customer service team via telephone no.: 1 (855) 380-8764 for assistance.
You can also email your requests to hello@trollbeads.com.au and we will do our best to respond within 2 business days.
Our opening hours Monday – Friday :
AEDT: 7:00 AM – 11:00 AM, 8:00 PM – 10:00 PM
AWST: 7:00 AM – 8:00 AM
ACST: 7:30 AM – 9:30 AM, 9:30 PM – 11:30 PM
AEST: 7:00 AM – 10:00 AM
ACDT: 7:30 AM – 10:30 AM
Placing your order on this website is completely safe and secure. We offer secure payments processed through Shopify Payments. We currently accept Visa, Mastercard, and American Express, as well as PayPal. For your personal security, we do not store any customer credit card information and require that payment information be entered each time you place an order on the site. Any refunds due to you will be credited back to the same method of payment used during purchase.
Unfortunately, we do not ship to P.O. boxes, parcel lockers, or commercial addresses.
Orders are processed and shipped from Trollbeads USA distribution center. Orders will typically leave our facility within 2 - 4 business days (may be up to 5 business days during peak periods).
Estimated transit/delivery time:
Your order will be carefully packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Read our full Shipping Policy for more details.
Trollbeads Australia & New Zealand warrants to the original end-user that this Trollbeads product will be free from defects in material or workmanship. The term of this warranty is limited to twenty-four (24) months from the end-user’s date of purchase, whether or not actual use begins on that date.
For full details, limitations, and exclusions, please refer to our Warranty Policy.
All purchases made on this website are eligible to be returned within 30 days of delivery from within Australia and New Zealand. Return the items to us in new, unused condition.
If you choose to return your order, the return shipping cost will be at your own expense. You may select any carrier and shipping method, but please note that shipping fees are non-refundable. We recommend including insurance on all return packages. We are unable to reimburse shipping or insurance charges. Trollbeads is not responsible for lost, stolen, or damaged merchandise sent.
If you purchased items from a different online store or a retail location, please return the items to the original place of purchase. We are unable to accept returns of items not purchased directly from this website or returns sent from outside Australia and New Zealand.
Jewellery purchased from the Australia and New Zealand online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team at hello@trollbeads.com.au for assistance with exchanges.
Please complete the return form provided by our customer care team and package the items securely to prevent damage during shipping. Clearly mark "RETURN" on the outside of the package and attach the return shipping label if provided.
Please send packages to:
Trollbeads
Attn: ECOMM RETURNS
3B Marlen Dr
Hamilton Township, NJ 08691
USA
We will process your refund within 7–10 business days of the package reaching our facility. Shipping charges are non-refundable. If we made an error with your order, all charges are eligible for a refund.
For questions, please contact our customer service team:
Email: hello@trollbeads.com.au
We strive to always have a well-updated website and ensure that all information regarding our products is correct. However, errors may occur, and in certain cases, prices may be incorrect. If we discover a price error on a product that you have purchased, we will contact you as soon as possible. You will then have the option to proceed with the purchase at the correct price or cancel your order.
We reserve the right to update prices, correct errors, and adjust information on our website at any time.
While visiting our website, you may notice that we use third-party platforms such as Facebook, Instagram, Pinterest, and YouTube to provide information about Trollbeads. Please note that Trollbeads does not control the content or functionality of these third-party sites.
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Trollbeads
Events
Join Melissa and Raina for a special Live Show on Sunday, July 13 starting at 9:00 am (AEST) Sydney time.
Tune in for a morning filled with amazing finds and fun entertainment!
Join us Live from Southpark for an exciting evening on Sunday, September 14th from 6:30 pm - 8:30 pm (EST).
For the first time, we will be premiering Faceted Uniques! Also, our lucky viewers will can take part in the raffle and win a rare Trollstone. You don't want to miss this live stream with so many amazing surprises ❤️
Zoom Link:
https://us06web.zoom.us/j/83876514515
A sneak peek into a few surprises ✨
A Live Show is an opportunity to shop Uniques, Special Offers, and Rare Treasures live with a group of dedicated Trollbeads fans. Various products are shown during the show and whoever claims the product first is the winner.
Live Shows are also a great way to see upcoming releases, sneak peeks, and Club updates and just learn something new about Trollbeads. We also have raffle opportunities during the show!
No, simply come back to this page on the event date and click on the Zoom link to join. There are no sign-up requirements or sign-up fees.
No, anyone can participate in the show on the date and use the Zoom link to join.
The Zoom link will appear on this page 24 hours prior to the show starting. If you still
cannot see the Zoom link during that time frame contact the hosting store. Our concept store’s contact information can be found on the store locator page.
You may CLICK HERE to see the download options and create a Zoom account. When creating your username please try to use your name. This way we know who is participating and can address you properly.
Unless otherwise specified, these events are open to residents of the United States, Puerto Rico, Canada and Australia.
At the end of the show an invoice will be sent out via PayPal. Stores are unable to take
any payment other than PayPal. You must email the store hosting the show your information and pay within 24 hours.
All items are shipped via Post or Courier and will be sent out within 24 hours of payment.
In-Store no appointment needed
Online attendees can book via:
Phone: (586) 522-4680
Email: partridgecreek@trollbeads-unitedstates.com
OR direct message:
In-Store no appointment needed
Online attendees can book via:
Phone: (440) 268-2000
Email: TBSP@trollbeads-unitedstates.com
OR direct message:
In-Store no appointment needed
Online attendees can book via:
Phone: (412) 409-9140
Email: southhillsvillage@trollbeads-unitedstates.com
OR direct message:
